frommers.com
Mexico presents a challenging course to travelers in wheelchairs or
on crutches. At airports, you may encounter steep stairs before finding a
well-hidden elevator or escalator -- if one exists. Airlines will often
arrange wheelchair assistance to the baggage area. Porters are
generally available to help with luggage at airports and large bus
stations, once you've cleared baggage claim.
Mexican airports are upgrading their services, but you may still
occasionally board from a remote position, meaning you either descend
stairs to a bus that ferries you to the plane, which you board by
climbing stairs, or you walk across the tarmac to your plane and ascend
the stairs. Deplaning presents the same problem in reverse.
Escalators (and there aren't many in the country) are often out of
order. Stairs without handrails abound. Few restrooms are equipped for
travelers with disabilities; when one is available, access to it may be
through a narrow passage that won't accommodate a wheelchair or a person
on crutches. Many deluxe hotels (the most expensive) now have rooms
with bathrooms designed for people with disabilities. Those traveling on
a budget should stick with one-story hotels or hotels with elevators.
Even so, there will probably still be obstacles somewhere. Generally
speaking, no matter where you are, someone will lend a hand, although
you may have to ask for it.
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